FAQ

1. Who is Welsh Print Co?

Welsh Print Co. is an independent online retailer, welsh hand maker, craft artist, graphic designer and printer, specialising in unique prints, and retail wares.Welsh Print Co. also offers a tailored and bespoke services on request.

2. Custom Orders.

(Prints) due to the size of Gifts by Craig's print collection, this shop stocks only a very limited amount of ready-made prints at any given time. Therefore printed products in this store are sold strictly as 'made to order' items only. All buyers are advised to carefully consider their requirements before checking out any print or framed product. Please check style, sizes and dimensions carefully, and make the correct choice and selections when placing your order. The store is happy to consider any request for a special order, but this must be discussed prior to, not after your order has been placed. Once an instruction has been received to run a large format print, or any personalised product in the store, it is sold as 'made to order'. We therefore regret that this order type would not be eligible for any refund under UK or EU distance selling regulations should you change your mind after.

3. Delivery

Welsh Print Co. aims to process and dispatch all orders within a 3-5 working day window and local orders within 1-3 working days. Delivery is additional to this processing time and typically a further 2-3 working days via Royal Mail 48. Please note however, that 95% of our orders arrive well in advance of the timeframes that are stated above.

4. Returns/Replacement policy.

Returns are accepted in this store for all 'off the shelf' stock items in the event that you change your mind. The store must be contacted within an acceptable period as per the EU distance selling regulations stipulate. The store does not accept any returns for personalised, bespoke or 'made to order' items except under any circumstances as per the UK, EU distance selling regulations. To file an authorised return, you must contact the store directly. You shall be responsible for the cost of 'returning' your item in the event that you 'change your mind'. Other return requests may be accepted under special circumstances, and we may cover the cost of that return at our discretion. In cases of any error, where the error or fault is that of the store, a free replacement will be offered which the store shall incur the full cost.